Start Service

We will respond to your request by telephone or email as soon as possible. An account representative may need to verify the service address, schedule a date for a service person to meet you at the property, and discuss any other account requirements.

Twenty-four hour notice, excluding weekends and holidays, is required for service requests. Please note, it may take longer than 24 hours to have your service connected.
A deposit may be required before service can be turned on.
By requesting service, you allow LibertyUtilities to check credit information and verify the information provided.

Please see below handbooks with important details for customers including contact numbers and payment information is available. We encourage customers to print this handbook for an easy-to-use tool.

Electric Water Customer Handbook        Gas Customer Handbook

Service Standards

Uniform standards for installation, materials, and system design are the best way to provide the safest and most reliable service to customers.

Net Metering (Customer-Owned Generation) Standards 05-08-2015       Residential Service Standard 2010     Standby Generator Standards 05-05-2015