FOR IMMEDIATE RELEASE
January 18, 2024
Liberty calls for voluntary water conservation in Pine Bluff, White Hall, Woodson, and Hensley
PINE BLUFF, ARKANSAS – Several days of subfreezing temperatures and extreme winter weather brought on by Winter Storm Gerri continue to impact our area. Liberty is alerting water customers that we are experiencing increased water demand, which is causing decreasing water pressure on systems serving Pine Bluff, White Hall, Woodson, and Hensley and may impact water service.
Liberty teams are monitoring the situation around the clock and taking immediate steps to respond. This includes calling in additional Liberty crews to help with leak detection to the system and to respond to customer leak calls.
Your help is needed to help protect the water system:
To help protect the water system, we ask that you voluntarily conserve water where safely possible. Conservation tips include:
- Only run full loads in the dishwasher or washing machine – postpone this activity if possible.
- Take a brief, five-minute shower, which takes approximately 10 gallons of water, rather than a bath, which can take approximately 30 gallons of water.
- Turn off water while brushing your teeth.
Continue to protect the water pipes in your home or business from freezing:
- Leave cabinet doors open to allow for additional heat and leave a small amount of water dripping from your faucets. Remember, water should be set to a trickle. Faucets do not have to be fully open. Once temperatures are above freezing, you can turn off your faucets to conserve.
- Inspect all pipes for signs of leaks. If damage is discovered, turn off your water at your main valve/shut-off and call a licensed plumber for assistance.
- If a pipe freezes, shut off the water immediately, but keep the faucet open. You can thaw pipes by applying warm air with a hair dryer or space heater (do not leave the space heater unattended) until full pressure is restored. Be sure to turn the water back on slowly, and check pipes for leaks that might have been caused by freezing.
Report leaks immediately:
As the outdoor temperature increases, frozen water lines begin to thaw, sometimes exposing water-line leaks or breaks. If you experience a water line leak or see a leak in the community, please call our emergency number immediately at 1-855-382-6511.
“We want to thank our customers for working with us to protect service reliability,” said Tony Penna, Liberty’s Vice President for Central Region-Water. “Our team is working as quickly as possible to find and repair leaks and increase water pressure. We understand that conserving water during this time can be inconvenient, and we apologize for any hardship this may cause. Our crews continue to work around the clock to keep our system operating reliably. We appreciate your support and cooperation.”
Liberty will continue sharing updates on our website and on social media.
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About Liberty
A subsidiary of Algonquin Power & Utilities Corp., Liberty is committed to providing safe and reliable natural gas, water, and electricity distribution services to over one million customer connections. Liberty’s utility operations are primarily located in the United States and Canada, as well as operating in Chile and Bermuda. With a customer-centric approach to management, Liberty provides a superior customer experience through local management of walk-in centers, conservation and energy efficiency initiatives, and programs for businesses and residential customers. We measure our performance in terms of service reliability, customer satisfaction, and an unwavering dedication to public and workplace safety. Liberty’s North American distribution operations include Arizona, Arkansas, California, Georgia, Illinois, Iowa, Kansas, Massachusetts, Missouri, New Hampshire, New York, Oklahoma and Texas in the United States, and New Brunswick Canada. For more information, please visit www.libertyenergyandwater.com.
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