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General Inquiries - Residential - Central - Liberty

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If you have an emergency such as a gas leak or odor, power outage or line down, or water leak or no water, please contact us by phone – we are available 24/7/365 for emergencies and outages.

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Customer Care Centers


Click the link below to view our Customer Care Centers, and payment locations.

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Frequently Asked Questions


Customer Care Email Address:

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Customer Care Phone Number:

 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas)

Mailing Address for Payments:

PO Box 650689
Dallas, TX 75265-0689

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General Inquiries