Liberty Utilities Has Various Options To Help

Our experienced Customer Service Representatives are ready to help you get your service started, help you pay a bill, or answer questions about your Liberty Utility services. 

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Liberty Programs and Community Assistance Agencies 

If you have trouble paying a bill, Liberty Utilities has a variety of options available that may be right for you. 

Financial Programs       

 

Deliquency Policy and Disconnection Practices

Disconnection for Non-payment practices:

  • A customer bill becomes delinquent if left unpaid for 21 days.
  • Two days after the delinquent date, if the balance remains unpaid, a late fee is assessed and a shut off notice is mailed to the customer.
  • After 10 days, if payment or acceptable payment arrangements have not been made, a final contact attempt is made and an order for disconnection is issued.
  • Additional fees will be assessed if a service person is dispatched to the premise to collect payment or to disconnect/reconnect service.

 

Deposits and Fees


  • The Public Service Commission for each state establishes the deposit and fees policy for that state. They also regulate the fee amounts and deposit interest rate. The following is a description by state of these policies.

    Residential Deposit
    A deposit may be waived for a new Customer if:

    • The Customer can supply the Company with a good letter of credit
    • A qualified Guarantor signs for the Customer

    If a deposit is required, it will be equal to 2 times the average monthly charge based on the class of service. Payments for deposits can be made in 2 installments.

    Commercial Deposit
    A deposit will be equal to 2 times the average monthly charge for the class of service.


    Miscellaneous Charges
    Arkansas Other Service Charges    

  • The Public Service Commission for each state establishes the deposit and fees policy for that state. They also regulate the fee amounts and deposit interest rate. The following is a description by state of these policies.

    Residential Deposit
    A deposit may be waived for a new Customer if:

    • The Customer can supply the Company with a good letter of credit
    • A qualified Guarantor signs for the Customer

    If a deposit is required, it will be equal to 2 times the average monthly charge for the specific premise. Payments for deposit can be made in 4 installments.

    Commercial Deposit
    A deposit for a Small Commercial will be equal to 2 times the average monthly charge for the specific premise and can be made in 4 installments.
    A deposit for a Large Commercial will be equal to 2 times the highest monthly charge for the specific premise and must be paid at the time service is requested.

    Miscellaneous Charges

    Kansas Other Service Charges   

  • The Public Service Commission for each state establishes the deposit and fees policy for that state. They also regulate the fee amounts and deposit interest rate. The following is a description by state of these policies.

    Residential Deposit
    A deposit may be waived for a new Customer if:

    • The Customer can supply the Company with a Good letter of credit (no more than 5 late pays in last 12 months)
    • A qualified Guarantor signs for the Customer
    • The Customer has been employed full time for one year and has an adequate regular source of income
    • The Customer owns or is purchasing a home

    If a deposit is required, it will be equal to 2 times average monthly charge for the specific premise unless:

    • The Customer has outstanding debt with Company
    • The Customer had poor previous payment history with Company
    • If the Customer has tampered with service, with our Company or any other utility company in the last 5 years

    If any of these apply, the Company may require 2 times highest monthly charge and collect the outstanding bill.

    Commercial Deposit
    A deposit will be equal to 2 times the highest monthly charge for the specific premise and must be paid at the time service is requested.

    Miscellaneous Charges

    Missouri Other Service Charges (electric)   

    Missouri Other Service Charges (gas)   

  • The Public Service Commission for each state establishes the deposit and fees policy for that state. They also regulate the fee amounts and deposit interest rate. The following is a description by state of these policies.

    Residential Deposit
    A deposit may be waived for a new Customer if:

    • The Customer can supply the Company with a good letter of credit
    • A qualified Guarantor signs for the Customer

    If a deposit is required, it will be equal to 2 times average monthly charge for the specific premise. Payments for deposit can be made in 2 installments.

    Commercial Deposit
    A deposit will be equal to 2 times the average monthly charge for the specific premise and must be paid at the time service is requested.

    Miscellaneous Charges

    Oklahoma Other Service Charges