If any of the following occur, end contact immediately and report the occurrence to Liberty or your local police department.
- Requests for payment over the phone by prepaid credit card
- Calls on the weekend demanding immediate payment
- Individuals asking to enter your home to inspect wiring or equipment, unless you have called Liberty at 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas) and requested an appointment with us
- Individuals requesting payment or offering services that are not in a Liberty vehicle, do not have a company identification card, and are not wearing a Liberty logo/uniform
- Emails requesting personal, account, or financial information
- Emails including attachments, unless you’ve contacted us to specifically request the information