Extreme Temperatures May Impact Your Bill
During extreme heat or cold your energy use may increase which could impact your bill. Here are some ways you can save and information about assistance options if you find you need help with your bill.
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Electric Bill FAQs
How is my Liberty electric bill calculated?
A Liberty electric bill in composed of several parts including:
- a fixed Customer Charge
- a usage charge that is calculated by kilowatt hours multiplied by Liberty’s current base rates
- current riders that are based on Liberty programs designed to recover costs or support programs to benefit Liberty customers
- location-based taxes, fees, and other assessments
What is a Customer Charge?
The customer charge covers a portion of Liberty’s fixed costs that are incurred to serve each residential customer. The costs included in this charge are customer-specific charges such as billing costs and costs to place and maintain each individual residential customer on the electric distribution system. Liberty’s service includes a fixed monthly customer charge no matter how much energy is used.
What is the Fuel Charge on my Missouri electric bill?
A Fuel Charge, also called a Fuel Adjustment Charge, is the difference between the fuel (used for energy generation) and purchased power costs established in the current rate structure and the actual fuel and purchased power costs incurred by Liberty. For Missouri customers, this rate is adjusted twice a year. If actual fuel costs are less than what is established by the current rate structure, customers will see a credit in the Fuel Charge line. This charge includes no additional mark-up or profit for Liberty. This charge is not related to transportation fuel costs but is specific to the fuel used to generate energy at Liberty’s generation plants.
What is the Energy Efficiency Investment Cost on my Missouri electric bill?
The Energy Efficiency Investment Cost, also referred to as a MEEIA surcharge, is for the recovery of costs associated with delivering and administering the MEEIA (Missouri Energy Efficiency Investment Act) energy efficiency programs, which are designed to help Liberty customers lower their energy use and improve the energy efficiency of their homes.
What is a Franchise Fee?
This fee is a tax levied by local municipalities that Liberty collects for the local municipalities and passes back to those respective cities. Applicable state and local taxes are also charged.
What are Time of Use (TOU) rates and when do Liberty's time-of-use rates go into effect for Missouri customers?
Time-of-Use rates are electric rate schedules that adjusts the base rate customers pay for electricity based on the timeframe in which they are using it. During peak hours, which are common hours of high-energy use, the cost of using electricity is higher. Time-of-Use rates are designed to encourage customers to shift some of their electricity usage to times of the day when demand is lower and electricity is less expensive. This gives customers more control of their energy costs and helps to balance the load on the grid. Time-of-Use rates for Missouri electric customers began October 15, 2022.
Do Liberty rates vary seasonally? Why do I see two usage charges on my bill?
Liberty usage rates do vary seasonally in Arkansas, Missouri, and Oklahoma. The usage charge is for the kilowatt hours (KWH) of electricity used by a customer. The rates for summer usage (June 16 through October 15), will vary from winter usage (the other eight months of the year). When more than 600 KWH are used in a billing cycle your statement will reflect the total number of KWH by separating the usage into two different charge lines. This allows us to show you the different rates being charged.
How is my Liberty bill calculated if I am enrolled in the Average Payment Plan (APP)?
APP, Liberty’s Average Payment Plan, is a payment contract that calculates a customer’s expected annual usage and divides it into 12 equal payments. Each month, one payment installment is due from the customer. At the end of 12 months, the actual usage is reviewed and a customer’s contract and installments are adjusted for the next 12 months.
A running balance is located on the back of your bill, in the Account Detail section. This will show your account status before and after your next payment is made.
Where can I view tariffs that outline the charges on my bill?
Liberty keeps all tariffs current on its website. To view tariffs specific to your bill, visit libertyenergyandwater.com, select your location, and click “Rates” on the Liberty dropdown menu at the top of your location’s homepage.
How can I effectively track my energy usage?
Liberty's My Account Usage tool shows monthly or seasonal breakdowns of customer energy and water use. Electric customers with smart meters can view hourly usage, typically for the previous day and before. You can view and compare your usage across a 13-month period. You can also view a monthly average, your highest monthly or seasonal usage, and can export your usage data to a spreadsheet for better record keeping.
What can I do if I have more questions about my bill or I am struggling to pay my bill?
If you have questions or concerns about your Liberty bill, we are here to help. Please contact our Customer Care department at 1-800-206-2300. Liberty Representatives are available to take your call Monday - Friday from 7 a.m. to 7 p.m. Central.
You can also find information about available assistance programs by clicking the link below.