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My Bill - Residential - Central - Liberty

Understanding My Bill

To help you better understand the terms used on your bill, an example bill is provided for reference to walk through each item and identify terms you may wish to look up.  


Sample Bills

Electric Sample Bills

Arkansas                         

Kansas RG - Non-Total 

Kansas RH - Total Electric

Missouri     

Missouri - Time Choice Rate Plan                      

Oklahoma RG - Non-Total 

Oklahoma RH - Total Electric

Missouri Water/Electric Sample Bill

 View        

Missouri - Gas Sample Bill

 View        


Customer Handbooks

Electric Customer Handbook                          

Gas Customer Handbook 

Water and Wastewater Customer Handbook

Electric Bill FAQs


  • A Liberty electric bill in composed of several parts including:

    • a fixed Customer Charge
    • a usage charge that is calculated by kilowatt hours multiplied by Liberty’s current base rates
    • current riders that are based on Liberty programs designed to recover costs or support programs to benefit Liberty customers
    • location-based taxes, fees, and other assessments
  • The customer charge covers a portion of Liberty’s fixed costs that are incurred to serve each residential customer. The costs included in this charge are customer-specific charges such as billing costs and costs to place and maintain each individual residential customer on the electric distribution system. Liberty’s service includes a fixed monthly customer charge no matter how much energy is used.

  • A Fuel Charge, also called a Fuel Adjustment Charge, is the difference between the fuel (used for energy generation) and purchased power costs established in the current rate structure and the actual fuel and purchased power costs incurred by Liberty. For Missouri customers, this rate is adjusted twice a year. If actual fuel costs are less than what is established by the current rate structure, customers will see a credit in the Fuel Charge line. This charge includes no additional mark-up or profit for Liberty. This charge is not related to transportation fuel costs but is specific to the fuel used to generate energy at Liberty’s generation plants.

  • The Energy Efficiency Investment Cost, also referred to as a MEEIA surcharge, is for the recovery of costs associated with delivering and administering the MEEIA (Missouri Energy Efficiency Investment Act) energy efficiency programs, which are designed to help Liberty customers lower their energy use and improve the energy efficiency of their homes.

  • This fee is a tax levied by local municipalities that Liberty collects for the local municipalities and passes back to those respective cities. Applicable state and local taxes are also charged.

  • Time-of-Use rates are electric rate schedules that adjusts the base rate customers pay for electricity based on the timeframe in which they are using it. During peak hours, which are common hours of high-energy use, the cost of using electricity is higher. Time-of-Use rates are designed to encourage customers to shift some of their electricity usage to times of the day when demand is lower and electricity is less expensive. This gives customers more control of their energy costs and helps to balance the load on the grid. Time-of-Use rates for Missouri electric customers are expected to begin October 15, 2022. More information will be shared with customers about these time-of-use rate plans prior to the rates going into effect.

  • Liberty usage rates do vary seasonally in Arkansas, Missouri, and Oklahoma. The usage charge is for the kilowatt hours (KWH) of electricity used by a customer. The rates for summer usage (June 16 through October 15), will vary from winter usage (the other eight months of the year). When more than 600 KWH are used in a billing cycle your statement will reflect the total number of KWH by separating the usage into two different charge lines. This allows us to show you the different rates being charged.

     Arkansas Rates   

     Kansas Rates   

     Missouri Rates   

     Oklahoma Rates   

  • APP, Liberty’s Average Payment Plan, is a payment contract that calculates a customer’s expected annual usage and divides it into 12 equal payments. Each month, one payment installment is due from the customer. At the end of 12 months, the actual usage is reviewed and a customer’s contract and installments are adjusted for the next 12 months.

    A running balance is located on the back of your bill, in the Account Detail section. This will show your account status before and after your next payment is made. 

  • Liberty keeps all tariffs current on its website. To view tariffs specific to your bill, visit libertyenergyandwater.com, select your location, and click “Rates” on the Liberty dropdown menu at the top of your location’s homepage.

     Learn More   

  • Liberty's My Account Usage tool shows monthly or seasonal breakdowns of customer energy and water use. Electric customers with smart meters can view hourly usage, typically for the previous day and before. You can view and compare your usage across a 13-month period. You can also view a monthly average, your highest monthly or seasonal usage, and can export your usage data to a spreadsheet for better record keeping. 

     Learn More   

  • If you have questions or concerns about your Liberty bill, we are here to help. Please contact our Customer Care department at 1-800-206-2300. Liberty Representatives are available to take your call Monday - Friday from 7 a.m. to 7 p.m. Central.

    You can also find information about available assistance programs by clicking the link below.

     Learn More   


Question About Your Rates?

Liberty is a regulated utility; our rates must be approved by state regulators. Rates reflect the cost to provide customer care, emergency and outage services, maintain and improve infrastructure and recover operating costs. Rates also reflect the cost and obligation of serving our customers safely and reliably.

When rates change we communicate these changes to our customers with bill inserts and on this website.

View Rates & Tariffs

My Bill