Smart Meter Opt Out | Residential | Central | Liberty
Smart meters are a secure, modern upgrade that help provide more accurate billing and better visibility into your energy use. If you prefer not to use a smart meter, you may choose to opt out and request a non-standard meter that does not use wireless communication. Most customers choose to keep their smart meter due to the added convenience and features.
Your right to opt out
Under Missouri statute effective July 1, 2026, residential customers may request to opt out of using an advanced (smart) meter. If you choose to opt out, a Non-Standard Meter will replace your current smart meter.
Important: If you opt out, you will be responsible for providing meter readings to help ensure accurate billing.
[LINK Learn how to read your meter]
Can be customer driven or liberty will come make read.
Benefits of smart meters
Before opting out, consider what you’ll miss:
- View hourly energy usage to better understand your consumption (electric only)
- Faster service start and stop requests (electric only)
- Outage notifications via email or text (electric only)
- More accurate bills with fewer estimated readings
- Easy access to your usage through My Account
- No need for in-person (manual) meter readings
- Faster troubleshooting and issue resolution
If you opt out
With a non-smart meter:
- Meter readings are not automatic and you will have to provide meter readings
- Billing may be based on estimates if readings are not provided
- Some features and tools will not be available
- Manual access to your meter may be required
Opt-out charges
- Non-Standard - One-time setup charge – per meter $125.00
- Monthly Non-Standard Meter Charge – per meter $15.00
How to opt out
- Review the information above
- Complete the opt-out request form
- Submit the form with payment
- We will replace your meter
Ready to request an opt-out?
Start the opt-out proces:
Smart Meter Opt Out Request Form
Need help?
If you have questions or want to discuss your options, contact us:
- Phone: 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas)
- Online: Contact form