We offer many different ways to make payments. While most of the ways are free, some do incur a small processing fee.
Introducing a new Liberty My Account web portal!This platform provides easy online access to account information and offer new self-service and payment options.
Sign Up for My Account My Account Log In FAQs
Liberty Utilities offers an online payment service for the convenience of our customers. This service can be used to pay by credit/debit card, or ACH. This service uses a third party payment processing vendor. There may be a processing fee for using this online payment service.
Customers can make an immediate payment by credit card or electronic funds transfer either online or by phone. There may be a processing fee for this service.
The toll-free number is 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas). Before you call please have your nine-digit Liberty Utilities account number easily accessible. Your account number can be found on your statement.
When you choose Autopay, your payment is automatically deducted from your bank account. You still receive your bill that will show, in advance, the exact amount and date that your bank account will be debited. Payment will be verified each month on your bank statement. If you wish to cancel Autopay, just contact Liberty Utilities.
To take advantage of Autopay, log in to My Account and complete the enrollment form.
Liberty Utilities offers an online payment service for the convenience of our customers. This service can be used to pay by credit/debit card, or ACH. This service uses a third party payment processing vendor. There may be a processing fee for using this online payment service.
Liberty Utilities walk-in centers
Our Joplin and Branson walk-in centers are currently open.
Please view our available in-person payment options below.
Primary Customer Service address:
Liberty Utilities
602 S Joplin Ave.
Joplin, MO 64801
Other Payment Locations:
201 W Brick St, Ozark, MO 65721
215 W Main, Branson, MO 65616
110 Foster St, Noel, MO 64854
1501 Industrial Dr, Neosho, MO 64850
Contact Us: 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas)
Liberty Utilities has a third party payment service available by phone for the convenience of our customers. This service uses a third party payment processing vendor. There may be a processing fee for using this payment service by phone.
After the greeting there will be a menu of options available. For further information contact our Contact Center at:
1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas)
Paying by mail remains an option for customers using MyEbill. Customers need to print their bill, remove the remittance portion, and mail it to:
Liberty Utilities – Empire District
PO Box 650689
Dallas, TX 75265-0689