Liberty Utilities Customer Service
What is a Precautionary Boil Advisory?
A precautionary boil advisory is a public notification issued to customers to advise them to boil water before consumption.
Why Does Liberty Utilities Issue Boil Advisories?
Occasionally, we issue boil advisories to ensure the safety and health of our water customers. A precautionary boil advisory is issued when a pressure drop to our water system occurs. A pressure drop can be caused by a variety of things including a broken main or planned maintenance to the system. When a pressure drop occurs, there is potential that water infrastructure conditions could allow contaminants or bacteria to enter the water distribution system.
What's the Difference Between a Boil Advisory and a Boil Order?
Boil advisories are issued as a precaution, allowing time for water samples to be collected by a Liberty Utilities employee and sent for lab testing. When water has been deemed free of contaminants, the boil advisory will be lifted.
Mandatory boil orders are issued when there is a confirmed case of contamination to the water supply. When a boil order occurs, customers are told to boil water for their safety until water has been confirmed free from the contamination.
Boil Advisory Postings
When they occur, boil advisories are posted here.
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