Emergencies: 1-800-206-2300 (Electric & Water) 1-800-406-9220 (Gas)
Customer Care: 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas)

 Peak Alert Updates and Information



 

Peak Advisory Lifted: 1:00 p.m. February 19, 2021 


It’s been a tough week for us all but we are pleased to announce that our peak advisory has been lifted, and we are back to normal operating procedures! We would like to thank everyone who made efforts to conserve energy with us this week. We hope you all have a safe and wonderful weekend. 

 


Peak Advisory Update: 10:45 a.m. February 18, 2021 

 

Good morning and thank you! Your energy conservation efforts are working. The Southwest Power Pool (SPP) is no longer under an energy emergency alert at this time. We had no required service interruptions overnight and none are anticipated at this time. Our Peak Advisory will continue through noon tomorrow, Friday, February 19. Please continue to conserve energy. This will help maintain stability and avoid outages throughout this weather event. We’ll continue to provide updates on this page. Our crews are prepared and ready if needed! Get energy conservation tips on our website below. 


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Peak Advisory Update: Noon February 17, 2021 

 

We are extending our Peak Advisory until noon on Friday, February 19.

At this time, conditions remain stable and there are NO controlled service interruptions planned. However, Southwest Power Pool (SPP) is still at Energy Emergency Level 2. We will extend our Peak Advisory for Liberty Electric customers to noon Friday, February 19. We’re following SPP guidance and doing our part to help our regional power grid, which remains strained. All of these efforts are to help avoid longer, uncontrolled service interruptions. Our current extreme weather conditions are forecast to improve by Friday. Your efforts to conserve energy are working and we are so grateful! Please continue to watch for updates on this page.

We’ve also seen several questions regarding our partner SPP. You can find helpful information on their website at https://spp.org/.

 


Peak Advisory Update: 9:30 a.m., February 17, 2021 

We made it through the night without controlled service interruptions required by the Southwest Power Pool (SPP). That’s the good news. This is still a critical period though. SPP remains at Energy Emergency Alert Level 2. The regional power grid continues to be strained due to prolonged cold temperatures, record-breaking demand, and fuel supply issues. Last night, we extended our Peak Advisory for Liberty electric customers to at least noon today, February 17, although that may need to be extended depending on this rapidly evolving emergency. We have NO current requirements to begin controlled service interruptions. Thank you for working with us to help keep service reliable.

 


Peak Advisory Update: 7:45 p.m., February 16, 2021

 

We are extending our Peak Advisory until noon on Wednesday, February 17 to help us maintain service reliability and avoid outages.

This emergency situation has certainly improved throughout this afternoon. However, after consulting with SPP and reviewing the forecast, there is still risk of outages due to extreme weather, record-setting demand, and fuel supply issues. At this time, SPP has not alerted us to any additional controlled service interruptions. But, as we’ve seen during this emergency, this can change rapidly. We are also experiencing some isolated outages as a result of severe weather. We want you to be prepared in case outages should occur. There may be a need to extend the peak advisory even further. We will update you should that happen.

 

Should additional controlled service interruptions be required, we will interrupt service in blocks throughout our electric system. We will start with blocks that have not yet been interrupted as a result of the required controlled outages today and yesterday. We will work to keep the duration of these interruptions down to approximately one hour per block, and we will do all we can to minimize the impact. Because of the rapidly changing nature of this emergency, we will not be able to alert customers individually regarding required service interruptions. These required controlled service interruptions are impacting utilities across the Midwest and are an effort to avoid longer uncontrolled service interruptions.

 

We are so grateful for all that you are doing to help us maintain reliable service during this difficult time. Please know our crews are prepared and ready to respond. We will continue to update you as information becomes available.

 

Suggestions for conserving energy include the following: 

 

  • Set thermostats to 65 degrees or as low as comfortable. Customers who are elderly or have medical conditions complicated by the cold should not lower their thermostat.
  • Turn off and unplug computers, monitors, chargers, printers, and televisions during periods of non-use.
  • Avoid using major electric appliances such as stoves, dishwashers, washing machines, and clothes dryers.
  • Turn down the setting on your hot water heater to 120 degrees.
  • Turn off nonessential lights.
  • Postpone all nonessential energy use.

 

It's also important to prepare for a power outage:

  • Make sure your cell phones are fully charged.
  • Have a supply of water available.
  • Check the batteries in your radio and clocks.
  • Gather blankets and warm clothing.
  • Gather alternate light sources and make sure they are ready to use before dark.

 


Peak Advisory Update: 3:15 p.m., February 16, 2021

The majority of our customers have been restored. However, we still have approximately 1,000 customers still without power – the majority of these customers are in the Branson / Hollister, Missouri area. The current safe estimated restoration time is two to three hours. Our crews continue to work through difficult conditions but won’t stop until every customer is restored. Customers can find a list of warming stations here, on our website. 

 


Peak Advisory Update: 11:00 a.m., February 16, 2021

We currently have approximately 10,711 customers without power. We just received word from SPP that we can halt controlled service interruptions at this time. However, we urge customers to be prepared. This is a rapidly evolving emergency. As a reminder, if the SPP requires additional service interruptions, we will interrupt service in blocks throughout our electric system. These required service interruptions, impacting utilities across the Midwest, are an effort to avoid longer uncontrolled service interruptions. We will work to keep the duration of these interruptions down to approximately one hour per block. We will do all we can to minimize the impact. Because of the rapidly changing nature of this emergency, we will not be able to alert customers individually regarding required service interruptions. Please know our crews are working around the clock to restore and maintain service during these extreme weather conditions. If you have been without power for more than 90 minutes, please report your outage to 1-800-206-2300.  

 


Peak Advisory Update: 7:20 a.m., February 16, 2021

 We just received word from the Southwest Power Pool that they have moved to Energy Emergency Alert (EEA) Level 3. Liberty customers may be impacted by required controlled service interruptions. Should additional service interruptions be required, we will interrupt service in blocks throughout our electric system. We will work to keep the duration of these interruptions down to approximately one hour per block. We will do all we can to minimize the impact. We are asking all of our customers to safely conserve energy through midnight tonight, Tuesday, February 16. We will provide outage updates as they become available. Because of the rapidly changing nature of this emergency, we will not be able to alert customers individually regarding required service interruptions. We are asking our customers to prepare in advance. 

View our Outage Map

Please note, our Outage Map updates every 15 minutes. Some of the outages you see here will not be related to this event. 

View Map

 


Peak Advisory Update: 5:30 p.m., February 15, 2021

 

First – Thank you! Your efforts to conserve energy are helping. The Southwest Power Pool (SPP), who manages the electric grid and wholesale power market for the central United States, is now back to Energy Alert Level 2, and they have not alerted us to make any additional required service interruptions at this time. However, this can change rapidly based upon natural gas supply, generator availability, and transmission capability across the entire Midwest. We will continue to work with SPP over the next 24 to 36 hours until this storm system passes. Should additional service interruptions be required, we will interrupt service in blocks throughout our electric system. We will work to keep the duration of these interruptions down to approximately one hour per block. While this situation has the potential to impact some of our electric customers over the next two days, we will do all we can to minimize the impact. We are still asking our customers to safely conserve energy through midnight Tuesday, February 16. This will help us to maintain service reliability and avoid outages.

It's also important to prepare for a power outage:

  • Make sure your cell phones are fully charged.
  • Have a supply of water available.
  • Check the batteries in your radio and clocks.
  • Gather blankets and warm clothing.
  • Gather alternate light sources and make sure they are ready to use before dark.


Because of the rapidly changing nature of this emergency, we will not be able to alert customers individually regarding required service interruptions. We are asking our customers to prepare in advance.

Our goal is always to maintain safe and reliable service. We will continue to update our website as information becomes available.

 


Peak Advisory Update: 2:08 p.m., February 15, 2021

 

The Southwest Power Pool (SPP), who manages the electric grid and wholesale power market for the central United States, declared an Energy Emergency Alert Level 3 and directed utilities to implement controlled interruptions of service.

What this means for our customers:

  • Liberty had already curtailed large industrial and commercial customers and began implementing power shut offs for these customers to redirect that energy to residential customers and critical facilities
  • We have extended our peak advisory to include energy conservation for all hours through midnight Tuesday, February 16. Please continue to conserve energy to help minimize service interruptions.
  • In response to the SPP alert, we also initiated a controlled interruption of service affecting approximately 3,600 customers. Service restoration for those customers is in progress.

 

Maintaining safe and reliable service is our top priority. Through these controlled and limited interruptions, we are working to combat the extreme weather conditions, record-breaking peak demand, and fuel shortages, while minimizing impact to customers. We urge our customers to continue to conserve energy to help our communities and minimize the impact of this emergency situation.

The SPP has not informed us of any additional service interruptions at this time, but this can change rapidly based upon natural gas supply, generator availability, and transmission capability across the entire Midwest. We will continue to work with the SPP over the next 24 to 36 hours until this storm system passes. Please watch our page for updates as they become available.

 


Peak Advisory Update: 1:00 p.m., February 15, 2021

 

Liberty Extends Recommended Peak Advisory Hours; Urgent Request for Energy Conservation 

JOPLIN, MO – February 15, 2021 – Effective Monday, February 15, at 12 p.m., Liberty has extended the hours of a peak advisory and is asking customers to help conserve energy during all hours of the day through midnight Tuesday, February 16. Liberty and utilities across the Midwest are experiencing record-breaking peak demand and fuel supply issues and are calling on customers to help conserve energy and protect service reliability. Liberty’s peak advisory went into effect at 6 p.m. on Sunday, February 14.

Suggestions for conserving energy include the following: 

  • Set thermostats to 65 degrees or as low as comfortable. Customers who are elderly or have medical conditions complicated by the cold should not lower their thermostat.
  • Turn off and unplug computers, monitors, chargers, printers and televisions

during periods of non-use.

  • Turn off nonessential lights.
  • Postpone all nonessential energy use.

“We are extending another request to our customers, asking for their help to reduce energy use during this period of extremely cold temperatures,” said Tim Wilson, Liberty Vice President, Electric Operations. “This is an urgent situation that is impacting us and many other utilities across our region. By working together to reduce energy use, we are also working to keep power safe and reliable for customers, which is our top priority. We thank those who have made efforts to conserve energy in their homes and businesses thus far. We are closely monitoring this situation and will continue to provide updates to our customers throughout this event.”

 


Peak Advisory Update: 5:30 p.m., February 14, 2021

 

Peak Advisory Issued for Liberty Electric Customers; Liberty Calls for Reduced Energy Use 

JOPLIN, MO – February 14, 2021 – Liberty has issued a peak advisory for electric customers beginning at 6 p.m. Sunday, February 14, through midnight Tuesday, February 16, due to expected extreme weather and fuel supply issues impacting much of the Midwest. Liberty asks that customers reduce electricity consumption throughout the day and particularly between the hours of 6 a.m. to 10 a.m. and 4 p.m. to 7 p.m. Reducing consumption by conserving energy supports service reliability and reduces fuel costs for customers.

Suggestions for conserving energy include the following: 

  • Set thermostats to 65 degrees or as low as comfortable. Customers who are elderly or have medical conditions complicated by the cold should not lower their thermostat.
  • Turn off and unplug computers, monitors, chargers, printers and televisions

during periods of non-use.

  • Turn off nonessential lights.
  • Postpone all nonessential energy use.

“We have experienced extreme cold temperatures for an extended period of time, and the weather forecast for the next several days calls for temperatures to fall even lower,” said Tim Wilson, Liberty Vice President, Electric Operations. “This is causing peak demand and impacting utilities across the Midwest. We know that conserving energy during this time can be inconvenient, and we apologize for that. We are so grateful to our customers for their help in reducing energy consumption. This will help us to maintain service to homes, businesses, and critical facilities throughout these exceptional weather conditions. Our crews are working around the clock to keep our systems safe and operating. We will continue to provide updates to our customers throughout this event.”

 



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