Liberty Utilities Customer Service
A precautionary boil advisory is a public notification issued to customers to advise them to boil water before consumption.
Occasionally, we issue boil advisories to ensure the safety and health of our water customers. A precautionary boil advisory is issued when a pressure drop to our water system occurs. A pressure drop can be caused by a variety of things including a broken main or planned maintenance to the system. When a pressure drop occurs, there is potential that water infrastructure conditions could allow contaminants or bacteria to enter the water distribution system.
Boil advisories are issued as a precaution, allowing time for water samples to be collected by a Liberty Utilities employee and sent for lab testing. When water has been deemed free of contaminants, the boil advisory will be lifted.
Mandatory boil orders are issued when there is a confirmed case of contamination to the water supply. When a boil order occurs, customers are told to boil water for their safety until water has been confirmed free from the contamination.
During a boil advisory, it is recommended that customers:
When they occur, boil advisories are posted here.