6:30 p.m. Wednesday, June 17

We are on track to complete restoration for storm-related outages for customers who can receive power tonight. 

If you do not have damage to your side of the system and are without power, please report it through My Account or by calling 800-206-2300. 

If you have damage on your side of the system, please work with a certified electrician. Once repairs are complete, report your outage so we can safely re-energize your service wire. (Unsure what’s yours and what’s ours? See the graphic below to help!)  

Some of the impacted cities require a city inspection to be complete before we can re-energize your service wire. Before calling in for reconnection, please contact your city office to confirm - It is extremely helpful to our crews and other customers who are waiting for reconnection. 

Last, this storm made a pretty good mess. We prioritize safety and outages first, then teams circle back for more thorough clean-up. If you have reported branches on lines or leaning poles, our teams will be by to check on those. If you want to confirm your report, our Customer Care team can help – give them a call. 

Thank you to all our communities for your support and patience throughout the restoration.

11:15 a.m. Wednesday, June 17

Teams have continued work this morning. We still have over 300 folks working hard to get remaining customers re-energized. This part of restoration always takes time as we work on small circuits and individual service lines. 

If you had damage to your side of the system and a certified electrician has completed work at your residence, please call back in to report your outage and let us know you are ready for reconnection. (Unsure what’s yours and what’s ours? See the graphic below to help!) 

Some of the impacted cities require a city inspection to be complete before we can re-energize your service wire. Before calling in for reconnection, please contact your city office to confirm - it is extremely helpful to our crews and other customers who are waiting for reconnection.

We are grateful for clear skies today, however, the wind is posing some difficulty. If you come across downed lines, please stay 30 feet away when possible and report it to Liberty or 911. 

We know it’s difficult to go without power, and these guys and gals won’t stop until it’s done. Please send them good energy as they push through this last 5%. Your support is appreciated more than you know!

Our Customer Care team is here to support you too! If you have questions regarding your outage, they are here to help: 800-206-2300.

8:45 p.m. Tuesday, June 16

Crews were out in full force today! At this time, storm-related outages in Carl Junction (city limits), Prosperity, Duquesne, Duenweg, Oronogo, and Carterville should be complete for those who can receive power (meaning there is no damage to their side of the system).   

If you are in those areas and still experiencing a storm-related outage, please report it through our website (libertyenergyandwater.com), your My Account app, or by calling Customer Care at 800-206-2300.   

At this time, our field teams have tallied approximately 100 poles, just in the Joplin service territory, that were impacted by this storm. (The National Weather Service completed their storm survey from Saturday night and determined our area experience 75-95 mph winds! 

Since this morning, our crews have restored approximately 3,000 customers, bringing us to about 95% complete. We have approximately 1,800 customers remaining to restore. Work will continue into the night and then the torch will be passed to overnight crews. 

We are monitoring the weather and progress will continue as long as it is safe for our teams. 

3:45 p.m. Tuesday, June 16

We’re nearing the 90% mark and still going strong with another 1,400 customers restored so far today and about 3,400 to go. We have hundreds of crew members and contractors working across Joplin and the metro area.  Chainsaws, digging, trucks, poles, buckets, and power lines on repeat! And of course, our awesome line workers, contractors, and support staff working as quickly and safely as they can. 

Do you have questions about how we restore service (like “how do you determine the order of restoration” or “why do my neighbors have power, but I don’t”)? Check out this video: How We Restore Power - YouTube  

Here are a few photos of our teams in action today. We’re not done, so we’re not stopping...

9:15 a.m. Tuesday, June 16

As restoration efforts wrapped up in several of our communities late yesterday, the Liberty crews who work in those areas have come to support the team working in and around Carl Junction, Carthage, Diamond, Duenweg, Jasper, Joplin, Oronogo, and Webb City. Today, concentrated in this metro area, we have more than 300 people working on the ground and behind the scenes to finish the job.   

More crews. More trucks. More progress.   

Currently, we have approximately 4,836 customers remaining without service. We will continue to provide updates throughout the day.  

We’re now restoring the circuits that serve smaller groups of customers, so we’ll be chipping away at the numbers by tens and twenties – not hundreds or thousands. But we will be chipping away!  

Safety remains a priority. We’re watching the weather closely. Our crews will continue to work – rain or shine – unless it becomes unsafe due to lightning or high winds.   

Thank you for driving slowly near our work zones and staying in your vehicles. For the safety of yourself and our teams, please do not approach crews while they are working or enter the “drop zone” between their trucks or under their buckets.     

Continue to stay alert around power lines. Take caution clearing debris. Do not drive over downed lines or under lines that are hanging low. If you see a downed power line, stay at least 30 feet away and report it immediately at 800-206-2300 or by calling 911. 

10:45 p.m. Monday, June 15

Restoration efforts in several communities we serve have been completed, including communities in and around Aurora, Baxter Springs, Bolivar, Hollister, Neosho, and Ozark. These crews will join our ongoing efforts in Joplin and surrounding areas in the morning (Tuesday, June 16). Over the last 48 hours, we have restored power to about 23,000 customers. We have about 5,086 remaining and expect to make more progress tonight 

We want to thank our crews and contractors for their extraordinary and ongoing efforts in some difficult conditions. We also want to thank our customers – so many of you have shared kind words on social media, shouted encouragement as you pass by our crews in your cars, even help paid for lunch for our team in Neosho (unexpected and so appreciated!).  

We know how much you depend on the service we provide, and we won’t stop until we have everyone restored. We’ll share additional updates in the morning. 

7:45 p.m. Monday, June 15

Work has continued steadily throughout the day, but we haven’t made as much progress as we had hoped. It has been challenging for our crews as they work through and discover more damage and debris. For some customers, the current estimated restoration time will push into tomorrow and possibly Wednesday. Our teams will continue to work through this evening and overnight.  

At this point, our crews are working on the circuits that serve small groups of customers. As crews wrap up restoration in our other service territories, we redirect them to other communities to provide additional support and speed up restoration efforts. 

Safety remains a priority. Thank you for driving slowly near our work zones and staying in your vehicles. For the safety of yourself and our teams, please do not approach crews while they are working or enter the “drop zone” between their trucks or under their buckets.   

At this point, we are approximately 80% restored. Thank you for your continued patience and support. 

12:15 p.m. Monday, June 15

Today we have support from more than 300 team members and contractors working in the field and behind the scenes to wrap up restoration efforts for our customers. Our teams are working in and around our communities including Butterfield, Carl Junction, Carthage, Duenweg, Joplin, Neosho, Webb City, and many other communities throughout SW Missouri and Kansas. This severe storm resulted in more than 75 broken poles across our Four State service territory. Our teams are working day and night, setting poles and replacing line. We’ve restored service to 75% of those impacted with approximately 7,200 customers remaining.   

We still expect to complete restoration for all those who can receive service by this evening (Monday, June 15). 

Please note: Liberty’s public-facing outage map will not show your individual outage. If your outage is part of a larger outage, it will show the general area (specific to the circuit feeding your service address). However, if you log into My Account, that platform will note whether your specific service address is experiencing an outage. This will allow you to confirm that your outage has been received by Liberty (if your My Account does not show that your service address is experiencing an outage, please report it through My Account or by calling 800-206-2300). 

For your safety, please continue to stay alert around power lines. Do not drive over downed lines or under lines that are hanging low. If you see a downed power line, stay at least 30 feet away and report it immediately at 800-206-2300 or by calling 911. 

7:30 p.m. Sunday, June 14

Crews continue to make progress. At the height of the storm last night, we had approximately 28,000 customers without power. We have restored power to more than 70% of customers, with about 7,900 remaining without service.  

We will continue to work through tonight and tomorrow. At this time, we expect to complete restoration for customers who can receive power by tomorrow evening. We have brought in additional Liberty crews and contract crews to support restoration efforts. They are working across our system removing trees, tree limbs, and debris and replacing dozens of damaged poles and downed lines. This storm impacted multiple communities in our service areas in Missouri and Kansas.   

We know it's challenging to be without electricity. We appreciate your patience as we work to restore service. Thank you to all those who have shared kind words of encouragement and appreciation for our crews and the teams of people behind the scenes supporting their efforts.   

Here’s a link to steps you can take during an outage: https://central.libertyutilities.com/all/residential/emergencies-outages/storm-preparation.html   

PLEASE NOTE: Some customers are reporting issues with the outage map (it’s taking some folks to South Carolina or other locations, which we’re sure are lovely but are definitely not SW MO). We’re investigating that – thank you for alerting us.  

Here’s an updated outage map link – you can view the map without logging in by clicking on the outage map link under the “No Login Required” heading: Liberty 

For your safety, please continue to stay alert around power lines. Do not drive over downed lines or under lines that are hanging low. If you see a downed power line, stay at least 30 feet away and report it immediately at 800-206-2300 or by calling 911.  

11:30 a.m. Sunday, June 14

It’s a mess out there, but we’re making safe and steady progress. Since early this morning, crews have restored about 7,500 customers, leaving about 12,500 remaining without service. We’ve brought in additional contract crews to help support restoration efforts.   

Please stay vigilant when it comes to safety. Stay alert around power lines and take extra care when removing debris and tree limbs. Do not drive over downed lines or under lines that are hanging low. Assume every downed line is energized. If you see a downed power line, stay at least 30 feet away and report it immediately at 800-206-2300 or by calling 911.    

PLEASE NOTE: We’re seeing reports from customers that they are having difficulty calling in (or reaching us). Please keep trying. We are experiencing heavy call volume so there may be a wait, but we have confirmed that our phones are working. We did experience some issues with internet service earlier today, but that has been resolved for our system.   

View the outage map here: https://myaccount.libertyenergyandwater.com/portal/#/PreOutages     

Outages can be reported through My Account or by calling 800-206-2300. https://central.libertyutilities.com/all/new-my-account.html  

7:30 a.m. Sunday, June 14

Last night, severe storms with straight-line winds led to outages across our service area. Our crews have been working throughout the night to assess damage to our system and make it safe.  

Currently, we have about 20,000 customers without power. Crews have begun restoration efforts and are working as quickly as safely possible. We do not yet have estimated restoration times, but we expect to be working throughout the day. There is extensive damage including broken poles – more than 40 – and downed limbs and vegetation.   

View the outage map here for impacted areas: https://myaccount.libertyenergyandwater.com/portal/#/PreOutages 

For your safety, please stay away from areas that have debris and damage. If you see a downed power line, stay 30 feet away and report it immediately at 800-206-2300 or by calling 911.  

Outages can be reported through My Account or by calling 800-206-2300. https://central.libertyutilities.com/all/new-my-account.html  

We will provide additional updates as they become available. 

Outage Map

Extreme Weather Safety Tips