Posted November 2021 - At Liberty, we have concerns for our electric and natural gas customers about how rising natural gas prices may impact them this winter and beyond. As a regulated utility, our fuel costs are passed through to customers. Liberty buys the natural gas we deliver to our customers and use to fuel some of our electric power plants on the open natural gas market. Liberty does not profit when market prices are high or low. Prices for natural gas in the U.S. have remained relatively stable for many years. However, this year, prices are more than double compared to last year. Below are some common questions and answers.
Several factors are contributing to the price increase occurring in the U.S. and across the globe:
While the U.S. and global natural gas market is not something that Liberty can control, there are steps we can take to help manage the impact of natural gas prices on our customers.
There are several ways customers can reduce their energy usage to save on their bill:
Liberty offers programs and flexible payment arrangements and has access to community assistance agencies that help with utility bills and other assistance measures:
If you are struggling to pay your energy bill, please call our Customer Care team 1-800-206-2300 (Electric & Water) 1-800-424-0427 (Gas).