On August 23, 2021, Liberty filed a request with the Missouri Public Service Commission (MPSC) to adjust natural gas base rates. The new rates would take effect in 2022 and reflect Liberty’s efforts to maintain a safe, reliable natural gas system; enhance the customer experience; and expand support for limited-income customers. The last rate update for Liberty natural gas customers went into effect more than 11 years ago in April 2010.
If approved by regulators, the rate adjustment for Liberty’s investments would cost an average Liberty Missouri residential gas customer approximately $2.71 per month or 5.6% of the total bill, based on approximately 54 Ccf of usage per month.
The rate request process can take up to 11 months as the MPSC and other stakeholders carefully review Liberty’s request. If approved, new rates would go into effect in 2022.
A rate case is a public regulatory review process in which a utility must demonstrate to its state public service commission why a proposed change in rates is needed. This independent public process helps ensure transparency and fair rates based on the costs to serve customers.
Liberty is required to provide its natural gas customers with safe and reliable service at rates approved by the public service commission of each state. In exchange, the utility is allowed the opportunity (not a guarantee) to earn a fair return for investors. Even though our regulators will ultimately determine any changes to customer rates, we pledge to do our part to keep rates as reasonable as possible.
First, Liberty must demonstrate to state utility regulators why a rate change is needed. The Missouri Public Service Commission (MPSC) and other interested stakeholders review our filings and vet the company's request. The MPSC then thoroughly reviews our request and holds public hearings to allow customers to comment. This process could take up to 11 months.
Liberty offers programs to encourage energy efficiency and assist our limited-income customers. Liberty also provides flexible payment options to customers who may be experiencing financial hardship. In addition, Liberty is requesting to:
We have helpful options that may be right for you including:
Our representatives stand ready to help develop a plan that works best for you. Our Contact Center can be reached at 1-800-424-0427 Monday – Friday from 7 a.m. to 7 p.m.
Since the last base rate adjustment in 2010, Liberty has made critical Investments in the natural gas distribution system to ensure the ongoing delivery of safe, reliable energy for its customers.
As part of this filing, Liberty is proposing a Weather Normalization Adjustment Rider (WNAR) for Missouri gas customers. For weather periods that are harsher than normal, a WNAR credit will be applied to the bill. For weather periods that are milder than normal, a charge will be applied to the bill. The purpose of the WNAR is to mitigate fluctuations in customer bills due to abnormal weather conditions.